Refund & Cancellation Policy
Refund & Cancellation Policy
This website is owned and operated by Macc Transport & Logistics (“Company,” “we,” “our,” or “us”). Thank you for choosing and supporting our business.
By purchasing any product, service, consultation, training, event ticket, webinar, mentorship, or digital product through our website, you acknowledge that you have reviewed and agreed to the applicable terms, conditions, cancellation policies, and refund policies prior to completing your purchase.
Digital Products & Services
Due to the nature of digital products and services, including immediate access to downloadable or non-tangible materials, all digital product sales are final and non-refundable.
We do not issue refunds once an order has been confirmed, checkout has been completed, digital materials have been delivered, access has been provided, or services have begun or have been rendered.
Please carefully review the product or service description before completing your purchase.
If you experience an issue receiving, accessing, or downloading a digital product, please contact us so we can assist you.
Training, Classes, Events & Webinars
All training registrations, event tickets, classes, and webinar purchases are non-refundable.
This policy applies to, but is not limited to:
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On-Site Cargo Securement Training
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Hands-On Cargo Securement Training
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Private Cargo Securement Training
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Group Training Classes
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Freight Dispatch Training
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Freight Dispatch Mentorships
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Webinars and Virtual Training
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Compliance Training
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Business Training
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Private or Company Training Sessions
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Workshops, Seminars, and Educational Events
Our trainings are intentionally kept small and limited in capacity so that participants can receive hands-on instruction, individual attention, and a quality training experience.
When a participant purchases a ticket or reserves a training space, that seat, date, and/or instructor availability is reserved specifically for that participant or company. Because availability is limited, a cancellation may prevent another participant from registering.
For this reason, we do not provide refunds for participant cancellations, scheduling conflicts, travel issues, work conflicts, illness, failure to attend, or changes in personal or business circumstances.
Failure to attend a scheduled training, webinar, or event does not qualify for a refund.
Rescheduling & Training Credits
Although training purchases are non-refundable, Macc Transport & Logistics may, at its sole discretion, offer a one-time training credit or rescheduling option when sufficient notice is provided.
Any rescheduling or credit:
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Must be approved by Macc Transport & Logistics
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Is subject to availability
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May be limited to specific future training dates
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May expire within a specified period
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Is not guaranteed
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Has no cash value
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Cannot be exchanged for a refund
Last-minute cancellations or no-shows may not be eligible for rescheduling or credit.
Any credit or rescheduling accommodation offered by Macc Transport & Logistics does not waive or replace our non-refundable policy.
On-Site Company Training
For private and on-site company training, payment secures the training date, instructor availability, preparation time, curriculum development, travel planning, and other resources associated with the event.
Once a training date has been confirmed and payment has been received, all payments are non-refundable.
If the client needs to request a change to an on-site training date, the request must be submitted in writing. Rescheduling is subject to instructor availability and may result in additional travel, administrative, or rescheduling fees.
Macc Transport & Logistics is not responsible for delays or cancellations caused by the client’s facility, employees, equipment availability, site access, staffing, weather conditions affecting the client’s location, or other circumstances outside of our control.
Event Cancellation by Macc Transport & Logistics
If Macc Transport & Logistics cancels a training or event and is unable to provide a replacement or rescheduled date, participants may be offered an applicable refund or credit.
This provision applies only when the event is cancelled by Macc Transport & Logistics and does not apply when a participant chooses not to attend an event that remains scheduled and available.
Consultation Refund Policy
Consultations are non-refundable.
If you need to reschedule a consultation, you must contact us at least 24 hours before the scheduled appointment by email at:
info@macctransportandlogistics.com
or by phone at:
(832) 500-0043
Missed appointments and no-call/no-show appointments are considered completed reservations and are not eligible for a refund.
Rescheduling is subject to availability.
Government, State & Compliance Filing Fees
Payments associated with motor carrier compliance services may include federal, state, regulatory, administrative, processing, or third-party filing fees.
Once a filing, application, registration, or compliance service has begun or has been submitted, these fees are non-refundable.
Macc Transport & Logistics cannot guarantee approval by any government agency, regulatory body, or third-party organization.
Chargebacks & Payment Disputes
By completing a purchase, the customer acknowledges and agrees to the applicable refund and cancellation policies.
Customers are encouraged to contact Macc Transport & Logistics directly regarding any billing or service concerns before initiating a payment dispute. Submitting a chargeback does not automatically override the terms and conditions agreed to at the time of purchase.
Macc Transport & Logistics reserves the right to provide the payment processor, financial institution, or card issuer with applicable documentation related to the transaction, including purchase records, event policies, customer communications, proof of service availability, and acceptance of terms and conditions.
Acceptance of Terms
By completing a purchase through our website, registration form, invoice, payment link, or checkout system, you acknowledge that:
All sales are final unless otherwise specifically stated in writing by Macc Transport & Logistics.
You also acknowledge that you have reviewed and agreed to the applicable terms and policies before completing your purchase.
Contact Us
If you have questions, concerns, or need assistance regarding this policy, please contact:
Macc Transport & Logistics
Email: info@macctransportandlogistics.com
Phone: (832) 500-0043